- Return & Refunds
- Privacy Policy
Refund Policy
Thank you for shopping at tecsie.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
Returns are accepted only within 5 days from the date you receive the product. To qualify for a return, the item must remain unused and in the same condition as when it was delivered. If the seal is removed, the product will be deemed used and will not qualify for a refund.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, the refund will be issued as an in-store coupon. You can use this coupon to purchase any items from our store.
Exchanges
Exchanges will only be processed if we have delivered the wrong item. If you did not receive what you ordered, we will arrange for an exchange. However, exchanges cannot be accommodated for any other reasons.
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
The customer is responsible for paying the shipping costs for returning the item, unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds will be processed within 7 business days after we receive your returned item. Please note that refunds are provided exclusively as in-store coupons, which can be used to purchase any items from our store.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at support@tecsie.lk. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
Privacy Policy
At TECSIE TECHNOLOGIES (PVT) LIMITED, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Use of Information
We may use the collected information for the following purposes:
To process and fulfill your orders, including shipping and delivery.
To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests.
To personalize your shopping experience and present relevant product recommendations and promotions.
To improve our website, products, and services based on your feedback and browsing patterns.
To detect and prevent fraud, unauthorized activities, and abuse of our website.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at support@tecsie.lk.